Emergency Maintenance and Planned Outages

Planned outages - Are performed as necessary and in the quickest and most efficient manner to ensure restoration of affected services. Planning for outages includes careful reference to the academic calendar to ensure the mission of the University is not affected. No planned network maintenance will occur during scheduled finals weeks, the first week of each semester, or at other critical periods. Email notification will be sent with the date and time of the planned maintenance window, scope of impact, and potential effects of the outage to ucb-net-announce@lists.berkeley.edu* and to campus parties potentially affected by the event.

UCB ISP, Campus Backbone Media or Core Routers

Outage duration: less than 15 minutes
• Required completion: before 7:00 AM, 7 days per week
• Minimum notification: 48 Hours (not counting weekend hours)
Outage duration: greater than 15 minutes
• Required completion: before 7:00 AM, 7 days per week
• Minimum notification: 72 Hours (not counting weekend hours)

UCB subnet(s)

Outage elapsed time: less than 15 minutes
• Required completion: before 7:00 AM, weekdays or as negotiated with departments for weekends
• Minimum notification: 24 Hours (not counting weekend hours)
Outage elapsed time: greater than 15 minutes
• Required completion: before 7:00 AM, weekdays or as negotiated with departments for weekends
• Minimum notification: 36 Hours (not counting weekend hours)

Emergency maintenance - Is performed as necessary and in the quickest and most efficient manner to ensure restoration of affected services. An email notification describing the problem, scope of impact, and resolution will be sent to ucb-net-announce@lists.berkeley.edu* and to other campus parties affected by the event as appropriate.

* About ucb-net-announce: This is a list used for announcements about the campus data network, including external connectivity to other UC campuses and the Internet. To subscribe to ucb-net-announce select the 'Manage Lists' link at http://calmail.berkeley.edu/ and follow the instructions.

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